We collect information that you provide directly to us when you request a quote, book a service, or contact customer support. This may include:

• Contact Data: Name, email address, phone number, and physical address.
• Service Data: Details about your HVAC systems, maintenance history, and specific service requests.
• Financial Data: Payment information required to process invoices (processed securely via third-party gateways; we do not store full credit card numbers).

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and interaction metrics.

The information we collect is strictly used to improve your service experience. Specifically, we use it to:

• Dispatch technicians to your exact location efficiently.
• Process transactions and send service invoices or receipts.
• Send critical SMS updates regarding technician ETA.
• Maintain a log of your system's history to provide better Annual Maintenance Contract (AMC) support.

We do not sell your personal data. We only share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, route-mapping software for technicians).

All data transfers are secured via industry-standard SSL encryption. Our internal databases are protected behind strict access-control protocols, meaning only authorized dispatchers and your specific assigned technician can view your address and contact details.

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic. We use strictly necessary cookies to ensure the site functions correctly, and performance cookies to understand how users interact with our booking flow.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, certain features like the Booking Modal may not function properly.